REFUND POLICY

At Heritage Home, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our refund policy is designed to ensure that our customers can shop with confidence, knowing that they have options should they need to return a product.

All items purchased from Heritage Home are eligible for a refund within 30 days of the purchase date. To initiate a refund, customers must provide proof of purchase, such as a receipt or order confirmation email. The item must be returned in its original condition, unused, and in the original packaging. This ensures that the product can be resold and maintains its quality standards.

Refunds will be processed using the original payment method. Customers can expect to receive their refund within 7-10 business days after the returned item has been received and inspected. In the case of a return, customers are responsible for the shipping costs associated with returning the item unless the return is due to a defect or error on our part.

It is important to note that certain items may be excluded from the refund policy. These may include personalized or custom-made products, which are non-returnable unless they arrive damaged or defective. Additionally, clearance items are final sale and cannot be returned for a refund.

In the event that a product is received damaged or defective, customers should contact our customer service team within 48 hours of receipt. We will provide instructions for returning the item and will cover the shipping costs associated with the return. Upon receipt of the damaged item, we will either issue a full refund or replace the item, depending on the customer's preference.

For any further questions regarding our refund policy, customers are encouraged to reach out to our customer service team. We are committed to addressing any concerns and ensuring a satisfactory resolution.